Pro Roofing Our Mission Picture

Our Mission
At Pro Roofing our mission is to serve the community with the most qualified uncompromising workmanship and service. We work with dedication and integrity, and strive for a position of leadership in the roofing industry. With a foundation of respect and trust, our goal is to build lasting relationships, striving for complete satisfaction of all the projects that we undertake. We work with the best materials and newest products. When met with an obstacles we find the most practical solutions to business and job-related problems. We focus on safety and educational issues contributing to the advancement of the roofing industry and also to the betterment of society.

Our Story
By Alex Silva Founder & Owner
I opened Pro Roofing in 2004 after years of experience in the industry. Having a background in the roofing business allowed me to gain an understanding and insight of what it takes to do an outstanding job for each customer, and truly serve those that entrust us with their home.

I saw a real need for an ethical company that would deliver what they had promised to the customer. A job well done, with attention to every detail, and the opportunity to work with a group of professionals that they can trust. Having their needs met with understanding and dedication.

Our customers are everything to us, and we treat them as such. We strive for your complete satisfaction every time! We have thousands of fulfilled customers. We are winners of the Angie’s List Super Service Award, and have an A+ rating on the BBB. With hundreds of favorable reviews on Google, Yelp, and Angie’s List, we have a proven track record that sets us apart from our competitors. As the Number #1 rated roofing company in Puget Sound we look forward to providing this same service for you.

Thank you for your consideration,
Alex Silva

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Sometimes it’s nice to put a face to a name.  When you choose Pro Roofing NW you’ll be speaking with our office manager a bunch!  Having a professional crew doing the work, and a knowledgeable representative at your home is a must, but it takes more than that to make the job go off smooth as you’re probably hoping for.

Here’s where we really distance ourselves from the 500 or so other roofing company in the Greater Seattle area. We’ll be in constant contact with you after the job is sold and scheduled and Leslie is our secret!  She’s here to assist you, calm you, be a sounding board, give assurance, and of course let you know when we will be arriving at your door ready to begin the project. She’s available 24/7 and lives just around the corner from our office. She’s here to help you feel good about everything during the project and your feelings are what you’ll remember most about your experience with Pro Roofing NW!

 

Office Manager: Leslie Phan

Hi, I’m Leslie Phan.  It seems like this is my destiny because ever since I was a little girl I’ve been involved, in some manner, to the construction industry.  I was born in Seattle and I remember moving around Washington from Vashon Island to Tri-Cities with my father.  He owned a construction company and we followed the jobs.  We did finally establish our home in Kirkland where I’ve been for the last 28 years.

After graduating from BCC I married Zoon, my husband.  Now we’ve been married over 25 years.  Currently I have 3 girls who are busy establishing independence.  We have two in college and one finishing at Juanita High School.  We also have two Pomeranians.  I previously worked for a travel agency which was lots of fun for the obvious reasons, traveling.  I love to visit new places around the world and enjoy the new things each culture has to offer.  Although I’ve been all over I still think it’s hard to beat a sunny Seattle day where I can be found walking the waterfront of Lake Washington.  Good thing I love to read because sunny days around here are few and far between during the winter months.

Our Perspective

Leslie is as sweet as they come.  Because she understands all the sacrifices that go into building a company she is as good as gold!  She literally takes the office home with her every day and is available at all hours.  Her close proximity to the office gives us flexibility to adapt as certain situations can arise.  You’ll notice her happy demeanor and friendly tone in every phone conversation.  She is a dedicated-hard worker and extremely dependable.  Leslie also has endless information at her fingertips and is always ready to find and send information as needed.  She is the liaison between you and the project and the glue that keeps communication going throughout the company.  We are thrilled to have her on our team.

What they’re saying

Thank you for the excellent work… Leslie was great to work with.

~Camille Schaefer, Renton

It seems that after every job I hear customers tell me how much of a pleasure it was to work with Leslie.  I’ve been asked to pass praise onto her more than anyone else.

Alex, your project supervisor, did a superb job of ensuring that the work was done with a precision and craftsmanship.  Overall, the “value-quotient” of the job was extremely high.  I am very satisfied.

-John Baughman, Lake Stevens

Alex was attentive to our needs and promptly answered our many questions.  He went out of his way to assemble an example of our roofing materials to be sure that we were happy with our chosen color prior to having it installed.

~Karen Fineide, Everett

Give us a call or contact us for your complimentary estimate today!

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